Frequently asked questions
If your question is not answered here, our team replies in English and Arabic, seven days a week.
How long does the top-up take?
The balance is normally updated within about ten seconds of a successful payment. You can tap in immediately afterwards.
Do I need to install an app or create an account?
No. The service runs in any mobile or desktop browser. There is no registration, no password and no app download.
Where do I find my card number?
It is printed on the back of the card. Enter the digits only; spaces and dashes are removed automatically.
What does it cost?
The service fee is 3.5% of the amount plus AED 2.00 per transaction. It is displayed next to the amount before you pay, and nothing is added afterwards.
What is the minimum and maximum amount?
You can load between AED 10.00 and AED 500.00 in a single transaction. Larger balances can be reached with several transactions, up to the ceiling set by the card issuer.
Which cards can I top up?
Personal, silver, gold and blue transport cards are all supported. Temporary paper tickets cannot be topped up.
Can I use the credit for parking?
Yes. Credit loaded on the card can be used for street parking as well as metro, bus, tram and water bus journeys.
Is my payment information safe?
Your bank card details are entered on the encrypted page of our payment provider and never reach our servers. We store only the masked card number, the amount and the reference of your order.
What if I entered the wrong card number?
Contact us immediately with your reference number. If the credit has not yet been consumed we will do everything possible to correct or refund it, as described in our refund policy.
The payment went through but I see no credit. What now?
Tap at a gate again after two minutes — readers cache the previous balance for a short time. If the credit is still missing after 30 minutes, send us your reference number and we will trace the transaction.
Can I get a refund?
Yes, for failed or duplicated transactions and for credit that has not been used, under the conditions set out in our refund policy. Refunds go back to the card you paid with.
Do you send an invoice I can expense?
The email receipt shows the amount, the service fee, the total and the reference number, which is normally sufficient for expense claims. Write to us if you need additional details on the document.
Is the site available in Arabic?
Yes. Every page, form, error message and receipt exists in English and Arabic, with a right-to-left layout in Arabic.
Do you top up cards for someone else?
Yes. Enter their card number and your own email address for the receipt. Nothing else is needed.